Our solutions

Up-stream

Purchasing and supply management

• Cardboard boxes
• Simple or specific packaging
• Pallets and containers
• Marketing objects (POS, gifts, accessories, posters, catalogs...)

Development and production of statistics for your marketing research and quality studies

• Logistics figures
• Sales statistics
• Quality statistics (production defects, scrap, ...)
• Management of your indicators
• Logistics advice for your product launches

Management of your supply

• Product supply
• Consumables supply

Regulatory advice

• Packaging regulations
• Transport regulations
• ADR, IMDG, IATA regulations
• Storage standards

INTERNALLY

Reception and quality control of all types of veterinary products and accessories

• Meticulous inspection of the compliance of products: Simple, fragile, heat-sensitive, technical, dangerous, narcotic products
• Control of labeling information and datamatrix codes
• Control of the adequacy of the reception in relation to the packing list and expectations
• Receipt of orders by EDI, e-mail, fax, phone, web files
• Physical and computer management of batch status
• Receipt of quarantined products

Storage

• Storage in the warehouse (15 to 25°C)
• Storage in a secure area
• Storage in a cold room (2 to 8°C)
• Storage at -192°C in liquid nitrogen
• Storage at -80°C in ultra-low temperature freezers
• Stock management in full FEFO (First Expired First Out)
• Management of stocks in quarantine status, conform status, awaiting a decision, awaiting destruction
• Periodic inventories
• Pallet park management and storage

Order preparation and shipment management

• Preparation of simple and complex orders
• Distribution of marketing tools
• Traceability management in preparation
• Double-check for each order
• Labeling of packages according to carrier specifications and ADR regulations

Packaging and labeling

• Re-labelling of non-pharmaceutical products
• Brochure or catalog distribution
• Label printing
• Display setting- up
• Overpacking

DOWNSTREAM

Shipping

• National and international distribution and transport
• Own transport fleet in Western France
• Labeling and packaging according to the different transport modes
• Compliance with ADR regulations
• Traceability of shipments
• Traceability of the transport temperature of temperature-sensitive products
• Management of disputes with carriers

Production of performance indicators and statistics

Access to a personalized and secure portal allowing to follow in real-time the operations carried out by SERVIPHAR

After-sales management (after-sales service)

• Management of customer complaints
• Returns management
• Physical and computer blocking of products
• Management of batch recalls and scraps

Waste management

• Management of operational waste
• Destruction of non-compliant products by our specialized providers
• Regulatory registrations of operational waste

Administrative follow-up and reporting

• Receptions
• Goods status
• Complaints
• Returns

Management of your financial flows

• Storage of original documents
• Invoice recovery
• Dematerialization of documents
• Customer invoicing
• Logistics and sales statistics